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Effective Date: 12th July, 2024

We offer a refund/exchange within the first 5 days from the date of your purchase. If 5 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.


To become eligible for a return or an exchange: 

(i) The purchased item should be unused and in the same condition as you received it,

(ii) the item must have original packaging and the tags intact,

(iii) if the item that you purchased is on a discounted sale, then the item may not be eligible for a return/exchange.


Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged. You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.

Birina Handmade®

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